Refund Policy for 株式会社アトリエ

Thank you for shopping at 株式会社アトリエ. We want to ensure that you have a satisfying shopping experience, and we appreciate your trust in our products. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refund:

• You may be eligible for a refund if you are not satisfied with your purchase and meet the conditions outlined in this Refund Policy.

2. Timeframe for Refund Requests:

• To be eligible for a refund, you must initiate a refund request within 60 days from the date of receiving your order.

3. Eligible Items:

• Refunds are applicable to unworn, unwashed items with all original tags and packaging intact.

4. Non-Refundable Items:

• The following items are not eligible for a refund:
  • Items marked as final sale.
  • Gift cards.
  • Downloadable products.

5. How to Initiate a Refund:

• To request a refund, please contact our customer support team at [email protected] with your order number, a brief explanation of the reason for the refund, and any relevant supporting information.

6. Refund Process:

• Once your refund request is received and approved, we will initiate a refund to your original method of payment.

7. Shipping Costs:

• Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

8. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.

9. Refund Status:

• We will notify you once your refund has been processed. Please allow 60 business days for the refund to reflect in your account.

10. Exchanges:

• If you wish to exchange an item, please initiate a return as per this Refund Policy and place a new order for the desired item.

11. Contact Us:

• If you have any questions about our Refund Policy, please contact us at [email protected].

Thank you for choosing 株式会社アトリエ. We appreciate your business!